How will AI change the workplace?

We recently conducted a survey with approximately 800 Kiwis to understand their current work habits and what they thought about the future of work. 

What we found surprised us and busted some myths too. Check out the media release below for more. 

Media Release

Survey says: Kiwis wouldn’t mind robot workmates

Most Kiwis would be comfortable with robot colleagues and believe artificial intelligence will change the workplace, according to a recent Trade Me Jobs survey.

Head of Trade Me Jobs Jeremy Wade said approximately 800 New Zealanders took part in the survey which sought to understand the current work habits of Kiwis and the future of work.

“Artificial intelligence is coming on in leaps and bounds but few people know or understand the impact it will have on our lives, including at work.  We wanted to see what Kiwis thought about the possibility of one day working with a robot and how technology impacts on their work now.

“We were surprised that 66 per cent of New Zealanders told us they’d be fine with the idea of having a robot sitting beside them in the office. Men were more on board than women, with 75 per cent of men and 58 per cent of women admitting they’d be happy with it.

“AI is already used for personalisation of customer service, disease diagnosis in healthcare, and assembling and packing for manufacturers. It’s changing the nature of many roles and the rate of change will only grow as the technology advances.”

Mr Wade said despite many commentators predicting mass disruption to the workforce thanks to AI, most Kiwis said they thought it was unlikely to replace their role entirely. “Almost three-quarters of respondents acknowledged that AI will change the way they work in some way,  and 41 per cent thought that parts of their role will be done by AI in the very near future.”

Today’s ‘always on’ workforce

Mr Wade said technology has already blurred the lines between work and home. “With technology making it possible to work from literally anywhere, it’s much harder for employees to switch off. Sixty per cent of those surveyed said they regularly check their work emails outside work hours.”

Mr Wade said this pressure to be available at all times can risky business and lead to burnout and that it was important to take the time to disconnect. “Kiwis are also bringing their home to work with 42 per cent admitting to online shopping during work hours.”

Productivity and flexibility

“Unsurprisingly, Kiwis told us that they are most productive between 9am and midday,” Mr Wade said. “So if you’re going to tackle a tough task or book in an important meeting that’s the best time to do it.”  

He said that between 3pm and 6pm was the least productive chunk of the working day.

Mr Wade said 69 per cent of Kiwis said flexible work hours were important to them.  “The number of employers offering flexible work options has increased significantly over the past few years and we expect this will continue to grow as it becomes an expectation for job hunters.”

Auckland employees aren’t moving

“Despite skyrocketing property prices, Auckland employees aren’t planning on leaving the region anytime soon,” Mr Wade said. “Sixty per cent of Aucklanders said they would not consider relocating to another region for work - and those who did said they would consider lining up Wellington or heading overseas.”

Mr Wade said Wellingtonians were much less keen on making the move to the City of Sails. “Of the 37 per cent of Wellington respondents who said they would consider moving to another region for work, precisely none cited Auckland as a preferred option. And it was a free text field!”   

Busting the myths on millennials

Mr Wade said the survey also busted a few myths about millennials in the workforce. “While there is an urban myth that millennials would rather communicate through a digital screen, 64 per cent said they prefer face-to-face communication at work.”

Mr Wade said surprisingly millennials were less keen on flexible work options like working remotely, and instead prefer to be part of a team in a shared office. “An overwhelming 86 per cent of millennials said the ability to work remotely is not a key factor when applying for a role. However, millennials are more likely than other generations to consider relocating to another region for work, with 43 per cent saying they would consider it.”